alexa Frequently asked questions | Online Shopping Doha Qatar | Mobiles, Electronics, Home appliances | jazp.com

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There are three ways for you to register on Jazp. a. You can log in Jazp with Google account directly; b. You can register with your valid email; c.Also you can register with your mobile number (But it only can be used for some countries).
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It makes your shopping much easier, allowing you to: a.Check the status of your current order and keep track your orders and returns. b.Easiest way to Contact Customer Service. c.Store your shipping and payment information to make checking out a snap. d.Leave feedback about our products. Product reviews enable you to enter our different contests. e. Add an item to ?my cart? and create a wishlist.
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If you've forgotten your password, click on forgot password option an OTP will sent to the registered phone number.
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There may be four reasons as below: a.Out-of-stock items issue: Please pay attention to items' stock count. If items are in low stocks, they may be purchased by other customers, which caused you cannot check out. Please remove these items and check out again. b.Shipping address issue: Please reconfirm your address and phone number are available or try to edit them again. c.Poor connection issue: Please refresh the page and try again
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There is no option for changing the registered email or phone, you need to create another account.
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Kindly follow the steps below to place an order: a.Register firstly on Jazp. b.Log in. c.Select items and add them in the cart. d. Check out and pay.
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To add an item to your cart, click the ?Add to Cart? link, you will be brought to your "Shopping cart" page where you can then enter the quantity of the item that you would like to order . After you have entered a quantity, you can continue shopping or choose to complete your order.
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First, click on the cartlink in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the ?Remove? check box .
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Once your order has been placed and payment authorization has been received, the jazp inventory team confirms receipt of the order and begins processing it. You will receive an email and sms containing the details of your order when the inventory team receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. JQID0897),a listing of the item you have ordered. The delivery time will be provided for UAE only. You will also be notified when the seller ships the item to you. Shipping details will be provided with the respective tracking number
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First you need to register the complaint , for that click on website login > sign in > complaints > order id > leave the comment. After registering customer service will get back to you asap
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If there are any broken, not as described or wrong item (s)/parcel, please follow below steps to cooperate with the resolving process; a. Apply for return online first. b.Take some clear photos of the exact problem. c.Upload them into your return application (Refer to Return Policy). d.We will audit your application and give you a satisfying solution.
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If you need to avail the warranty of the product, you have to contact us on [email protected] .
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No, jazp definitely does not sell any duplicate/ fake /counterfeit products. If the second hand product is there, we are mentioning it as refurbished.
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Jazp offers Live Chat for your convenience. Please feel free to contact with our 7*24 hours online service for any help you need.
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You can make changes to your order before payment or just cancel this order to make a new one. But you had better not change it after you make payment for your order because it may delay your order preparation
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a.Unpaid order: It will be cancelled automatically by the system if the payment is not completed. b.Payment failure: It will be cancelled if your order is in failed payment. c.Problem order: It will be cancelled if we fail to contact you about Address issue of your order.
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The size of item you chose may vary from that of item you received. Because we convert the size standard on the label of item to the version you are familiar with on the website. Therefore you will still receive the correct size.
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All the items on our website look the same as in the pictures. You can also check the customer reviews of each item for reference.
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There is no option for sending gift till now.
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Yes. We take the utmost care with the information that you provide us when placing an order on our website . All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.
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To view the contents of your cart, click on the ?cart? icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of copies you want to purchase of a particular item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the ?Remove? check box.
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Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact us on live chat. Please notify us about the problem.
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At the moment, we only accept Credit/Debit cards.
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For the time being, we are not entertaining COD, but hopefully will have the service later.
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In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be paid by the recipient; we have no control over these charges and cannot predict the amount of it. Customs and taxation policies vary widely from country to country; you should contact your local customs laws. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
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As of now, there is no EMI option available for payment.
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As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
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Once an order has shipped out, we will send you a Shipping Confirmation email that includes your tracking number. Please track it in your jazp account: First: Login your jazp account and click? my order? Second: Find the order which you want to trace and you will see the tracking no. and shipping company. Last: Use the tracking no. to trace on the website of shipping.
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Shipping fee completely depends on the destination and the order amount.
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The shipping address cannot be changed when the shipment is processed, but you can contact the customer service for changing address before delivery.
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All orders placed on jazp are dispatched through courier service - partners such as Elite, DHE, Threeline Etc.
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If you are reaching out regarding your recent order, we request that you use the Customer chat Support option within the jazp online website, the jazp desktop site or the jazp mobile site or else register complaint https://bit.ly/2LGvSaB , then the customer executive will get back to you.
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As soon as a customer reaches out to jazp Customer Care, our executives take it up as a priority to resolve issues promptly.